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Thursday, April 17, 2008

The Case of the Missing Heather Fong Letter

Posted By on Thu, Apr 17, 2008 at 11:19 AM

fong_thumb.jpg
Last week a Massachusetts-based public safety consulting firm reported their findings about the success of an SFPD foot-patrol program mandated by the Board of Supervisors. The findings were not positive. The word "lax" was used. Apparently, foot-patrol officers don't even have a job description. This set off a chain reaction of bullshit-calling. Police Chief Heather Fong posted a letter on the SFPD Web site calling the study into question. SF supes and police commissioners lambasted Fong, saying the letter was "premature" and that it unnecessarily politicized the matter. The plot thickened when Fong admitted that she wrote the letter "subsequent to discussions with the mayor's office." And the letter in question? It disappeared from the SFPD Web site on Monday. But everyone knows that things posted on the Web never actually vanish. The San Francisco Citizen blog nabbed the letter in its entirety. After the jump, in all its bullet-pointed glory, the now infamous Fong Letter.

POLICE DEPARTMENT

CITY AND COUNTY OF SAN FRANCISCO

THOMAS J. CAHILL HALL OF JUSTICE

850 BRYANT STREET

SAN FRANCISCO, CALIFORNIA 94103-4603

FOOT PATROLS

San Francisco Police Department

The San Francisco Police Department has reviewed the Foot Patrol Report recently

released by Public Safety Strategies Group (PSSG). We welcome the analysis performed

by PSSG. As noted in the report, the department currently lacks the technological

resources to perform such a comprehensive analysis of a specific police deployment

strategy. We know that this type of analysis is essential, not only for reviewing strategies

such as foot patrols, but also areas ranging from administrative tracking to other strategic

initiatives. Support to provide the technological resources to the department so it can

perform such comprehensive analysis internally is critical. City data, processed by PSSG

into useful formats, will be helpful to the department’s efforts to continue developing

such capabilities for the future. Although we do not agree with all of the data and

recommendations, we embrace several of the findings:

• Commitment to Foot Patrols: The department, since its inception, has deployed

foot beats and remains committed to this strategy. As stated in the analysis,

during the study period the department increased its dedicated foot beat

deployment from 45,512 hours to 84,684 hours (an 86%. Increase). Currently the

department is staffing its foot beats (legislative and non-legislative) at a level of

approximately 2167 times per month.

• Improved Perception of Safety: The research indicates that 66% of the

responding members of the department and 90% of the responding community

concur that foot beats are a viable deployment strategy for addressing crime,

public safety and quality of life issues. Additionally, an overwhelming number of

those community members that were surveyed feel safer as a result of foot patrols

(82% by telephone and 73% through written surveys).

• Need for Improved Technology and Auditing Tools: In 2006, mindful of the

inadequate technological capabilities in equipment and human resources, the

department secured funding to have a thorough analysis of its technological

systems prepared. The resulting Gartner Report serves as the road map for the

department’s short and long term implementation of systems, hardware and

professional informational technology (IT) resources. As discussed in the PSSG

report as well as noted by the Police Executive Research Forum, which is

conducting an organizational assessment of the SFPD, the department’s

technology is antiquated and our efforts to bring our technology infrastructure

into the 21st century must be supported and continue. Implementation of these

initiatives will provide managers with the tools to make deployment decisions

that best meet the needs of the community.

• Conflict of Legislation Defining Operational Deployment: As noted in the

report, certain beats identified in the legislation spanned multiple police districts.

Additionally, certain police districts encompass several legislative districts, thus

creating a potential conflict in the deployment of resources. The report indicates

that beats should be “small enough to allow the officer to patrol the entire beat

several times a shift.” The actual size of some of the beats did not make this

practical. Additionally, it should be further noted that implementation of the pilot

program allowed district station captains the leeway to reassign foot patrol

officers from the designated beat areas to other areas when necessary, given

crime patterns.

Although the department may not have met all the data requirements of the foot patrol

legislation, it far exceeded the spirit of the legislation (86% increase in deployment hours,

and a continued deployment level of approximately 2167 times per month). It should be

further noted that the department had initiated a priority foot beat program prior to the

implementation of the legislation, but did modify this directive to comply with the

legislation.

The department believes that it would have better met the specifics of the pilot program if

the Controller’s Office or the group contracted to conduct the analysis was initially

involved in working with the department in developing the parameters of the study and

defining the means for gathering the associated data. As previously discussed, the

technology deficiencies of the department negatively impacted its ability to accomplish

this goal. The department has reservations about some of the data used for this analysis.

This is based on:

• Beat Descriptors: The consultant states that CABLE data does not distinguish

between beats, sectors and specialty assignments. In fact it does, and this may be

a contributing factor to data discrepancies. As an example, the department uses 5

shift designators (A-E). These shift designators are attached to the beat. As an

example, 3E48D refers to the beat and shift (3=Patrol / E= Northern Police

District / 48=Foot Beat / D=Swing Shift). Using this example, if the beat 3E48

was staffed on all shifts in one day it could have 5 different shift indicators (A-E).

If the researcher is not familiar with this protocol, data queries could be flawed,

and produce skewed or otherwise incomplete results. The department has

previously identified this discrepancy, and is not confident that the issue has been

resolved.

The department acknowledges that the management of the pilot program could have been

better. However, foot beat deployment is only one strategy employed by the department

and overall technology support systems are being developed to improve management of

these various deployment strategies. The department did issue a Field Operations Bureau

General Order on December 22, 2006 (BGO #06-02) which did describe the

implementation and management of the beats (consistent with the legislation). This is an

active BGO and may be modified based on the final evaluation of the report and its

recommendations.

On a similar note, the department concurs that the existing foot beat

training curriculum should be enhanced in light of certain recommendations identified in

the report and with involvement of foot patrol officers and members of the community.

The de-centralized organizational structure of the department parallels its commitment to

community policing. Based on the positive perception data identified in the report, it is

clear the community values foot patrol officers and these foot beat officers are a

significant part of our community policing strategy. Foot beat officers are one of a

number of strategies that are part of our community policing approach and one that must

be considered within the context of our overall staffing needs. In light of this observation,

community interaction is critical to ensure that commanding officers make their

deployment decisions in an effective manner. The model identified by the Mayor’s

Community Policing Advisory Committee provides a solid conduit for this input, and the

department supports this initiative. The department plans to meet with these members of

the public to obtain their involvement as we link the foot beat strategy with other

initiatives they have identified in our efforts to enhance community/police partnerships.

In 2006, the department requested that an outside entity be allowed to conduct an

organizational assessment of the SFPD. In any agency, it is important to have a

perspective of the strengths as well as identify areas that require improvement, as

compared to similar organizations. The Police Executive Research Forum (PERF), which

has done work with police agencies throughout the nation and abroad, was contracted to

perform this review. Their work will look at the overall organization, including

technology, hiring and training, use of force, discipline, and crime strategies, to name a

few. This review will include an implementation component throughout the process. We

look forward to the PERF study as it will help put the issue of foot patrols, and other

pressing matters, into a broader organizational context. We are confident this study will

provide much needed information on how foot patrols fit in with the overall staffing plan

and the appropriate deployment of limited resources.

The department looks forward to continuing its participation in the City’s Performance

Evaluation Reports (PER), which include the foot patrol review, district boundary

assessment, and the organizational review. The results of these studies, like the Gartner

Report, will serve as a guide and provide a foundation for current and future members of

the department to develop the future of the San Francisco Police Department along with

our community.

-Andy Wright

Photo Credit: sfgov.org

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Andy Wright

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