United, incidentally, mandates that unaccompanied fliers under age 12 pay a $99 additional fee. That non-negotiable fee exists to "ensure
that your child is boarded onto the aircraft, introduced to the flight
attendant, chaperoned during connections and turned over to the
appropriate person upon arrival at their final destination."
That apparently didn't happen with young Julien, however. He claims he sat for eight hours in a waiting room, missed his flight to Ottawa, watched the same film repeatedly, was made to eat McDonald's food even though he's a vegetarian, and was yelled at by the United attendant. Reid, who had been visiting his father in San Francisco, eventually called his mother in Canada to let her know all of the above. She then spoke with United personnel on the phone -- and was none too pleased.
"He didn't know he was being forgotten; everybody kept telling him his
flight was delayed. ... Hours went by. He was completely unaware," Reid's mother, Genevieve Harte, told the Chicago Tribune.
United, for its part, has provided a refund of the childcare fee. Unless we're mistaken, that's $99 back to the Reids for this ordeal.
Going out on a limb, we're predicting it'll take more than that to clean up this budding PR mess for the airline.
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