For a play about bureaucratic small-mindedness, it presents remarkably engaging characters. The cast as a whole is very talented, particularly the long-suffering, idealistic secretary Maria (Jennifer Dean), the ogrelike but intoxicating deputy director Mr. Ballas (Joshua Shabani), and the translation department's exuberant and impudent duo (Leah Abrams and Rob Dario). The exception is Keith Madden as the managing director, Mr. Gross; Gross is meant to have a weak, conflicted character, but at times Madden seems simply uneasy with his part. Though the play is about language, it is the characters' nonverbal communications that add life and humor. Even though most of the characters are two-dimensional, the caricatures are done with great conviction and ingenuity.